If you recently purchased a strap and missed applying an active discount, we’d be happy to assist. Just contact us with your order number and discount code, and we’ll gladly process a refund for the discount you were eligible for. You can contact us at [email protected] 

If you need to change or cancel your order, please notify us immediately at [email protected]. We'll be happy to assist you with updating or canceling your order. Please note that if your order has already been shipped, we will need to arrange a return if you wish to proceed with the cancellation. 

If you're looking to return or exchange an item, please follow these steps:

1. Review our Return/Exchange Policy available at https://www.blusharkstraps.com/pages/return-policy for details on eligibility.
2. To begin setting up your return, please visit https://blusharkstraps.labs.wesupply.xyz/orders-lookup, enter your email address and order number starting with BS to locate your order, and submit a return or exchange request.
3. We will email you a prepaid return label for shipping the item back to us.
4. If you are exchanging, be aware that there will be an exchange shipping fee.
5. Discontinued or discounted products may not be eligible for returns.
6. We will process refunds or send out exchanges once we receive the returned goods.

If you have any further questions during this process, please do not hesitate to contact us.

• If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.
  
  
• Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
  
  
• On some occasions, packages may be marked as delivered but take additional time to arrive.
  
  
• If you still are unable to locate the package, please reach out to the carrier to open a claim. 
  
  
• If you need additional assistance, please email our team.

Dealing with a damaged package can be frustrating, but there are steps you can take to resolve the situation:

1. Deny The Package

   • If the package is noticeably damaged on arrival, please deny acceptance of the package stating the package is damaged. 

2. Report the Damage to Carrier:
   • Visit your local carrier office or contact them online or by phone to report the damage.
   • File a claim for the damaged package. The post office may require the photos, proof of value (e.g., receipts), and a description of the damage.
   
   
3. Contact us at BluShark Straps:
   • In addition to notifying the package carrier, please contact us. We can provide important information to help with the claim as well as processing a new shipment once a claim as been approved. 
   
   
4. Follow Up on the Claim:
   • Keep track of your claim with the carrier office. Claims can take time, so be prepared to follow up if necessary.

Taking these steps should help you address the issue. If you have any questions please contact us and we'll do all we can to help. 

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via [email protected] for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

We will be sure to resolve your issue and ensure you receive the correct items. 

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Yes, many of our watch straps, including the Nylon, FKM Rubber, and Silicone straps, are suitable for water use. The FKM Rubber and Silicone straps are water-repellent, allowing water to run off quickly. While our Nylon straps are not water-resistant, they are safe for water exposure and will dry over time. Some customers prefer to remove their watch to let the strap air dry, while others continue wearing it, allowing the strap to dry on their wrist. 

Leather straps are not suitable for getting wet, as water can damage the material and affect its durability.

Our current watch strap sizes are listed on our website. While we strive to offer a variety of sizes, some collections may not include every size at this time. We recommend checking our website regularly and joining our mailing list, as we are continually working to expand our product offerings.

1) My Watch Strap Is Too Wide Or Too Short for My Watch Lugs

The lugs of your watch, which hold the spring bars and strap, can vary in size depending on the watch model. The most common lug widths are 18mm, 20mm, 22mm, and 24mm. If your strap isn't fitting correctly, it may be because you need a different strap size.

To help you find the correct lug width for your watch, we've created this detailed Sizing Guide. Additionally, you can watch our video below on how to measure your watch's lug width.

2) My Strap Is Too Thick and Hard to Slide Through the Watch—What Should I Do?

The spacing between the spring bars and the watch case can vary from watch to watch. Some watches have minimal space, which can make it challenging to swap out straps, especially if your strap is heavy-duty, double-layered, or has features like metal-reinforced adjustment holes, such as our Alpha3. Fortunately, this is an easy fix with a spring bar tool. You'll need to remove the spring bars, install your new watch strap, and then reattach the spring bars. We've created a short video below to show you how.